SHIPPING + RETURNS
Please note that we are happy to offer customised products to our customers (including custom coloured beanbags). If you are interested in this service please email us at firstname.lastname@example.org
By placing an order you are offering to purchase the product/s subject to our Terms of Service and the following rules (including our returns policy) which also form part of our Terms of Service. All orders are subject to availability and confirmation of the order price and any applicable delivery fee.
When you place an order you will receive an acknowledgement e-mail confirming receipt of your order. For all in-stock products, this will constitute acceptance of your order by us. For all out-of-stock products, international shipments or customised products we will send you an e-mail confirming receipt of your order once we have discussed your product and delivery requirements with you. This will constitute acceptance of your order by us.
Once your order has been accepted by us you can not cancel or alter the order unless agreed by us in writing.
PRICING & PAYMENT
Currency & Delivery Costs
All prices on our products are listed in Emirati Dirham (“AED”) and unless otherwise stated, are inclusive of delivery costs within the UAE.
We accept payment via cash on delivery (“COD”) or by direct bank transfer into our bank account.
For COD payments we use Aramex as our delivery company for deliveries within Dubai and the UAE. Aramex receives your cash payment on our behalf at the time of delivery. Please note all orders need to be signed at the time of delivery.
For bank transfer payments please email us for the bank details on email@example.com.
For customised product orders there is a 50% non-refundable deposit due upon confirmation of your order by direct bank transfer. The remaining 50% is due at the time of delivery.
For all in-stock products, we endeavour to dispatch your order within 2-5 business days from date of order.
For custom products, there will be an additional fee. We endeavor to dispatch your order within 14 working days from date of order. Please email us at firstname.lastname@example.org so that we can discuss your product and delivery requirements further.
Please note that business days do not include weekends or public holidays so orders placed on a weekend (Friday or Saturday) or a public holiday will not be processed until the next applicable business day.
Some products are only available to customers in Dubai or the United Arab Emirates (“UAE”) due to shipping restrictions. This will be specified in the description of the relevant product pages.
Once your order has been dispatched we will send a confirmation email to you. If you have any issues with your order not arriving, please email us at email@example.com.
Dubai & UAE Shipping
Some of our items include free shipping within the UAE, however for our larger products we offer a pick up option from our studio in The Meadows, otherwise a shipping fee can be arranged.
We use Aramex as our logistics partner for deliveries to your selected address within Dubai and the UAE. All orders receive a unique tracking number that enables you to track your delivery through Aramex’s secure tracking system at www.aramex.com.
For all international shipping enquiries please email us at firstname.lastname@example.org so that we can calculate a shipping rate based on the products that you are interested in.
For international orders, we have no control over any customs or import duties that could be levied when your parcel reaches your destination country. Any price that we list on our site does not include taxes, insurance, international customs or import duties. You are solely responsible and liable for these charges.
We take every care to ensure that the descriptions and specifications of our products are correct and that we use the best product photos to show their true colour and sizing. However, while the colour reproductions of our products are close representations, there may be variations caused by the browser software or computer system used by you.
If you would like to view any products prior to purchase you are welcome to arrange an appointment to visit our studio which is located in The Meadows.
We value craftsmanship and the use of natural materials when producing our products. Our collection is hand-crafted, each piece is unique, hand-made and made from natural materials. With no two items being the same, variations in colours are inherent and seen to add to the uniqueness, beauty and charm of our products and are not considered as defects or faults.
We are confident that you will be 100% satisfied with your purchase, we carefully inspect each item before delivery and therefore all sales are final and cannot be returned. You may only return your product if it is faulty. In this instance, please contact us at email@example.com within 2 days of receiving your order. If you do not contact us within this period we cannot process your faulty product request. Your request must be supported by proof of purchase.
Where an item is found to be faulty and a repair is possible and reasonable, we will repair the product as the first course of action in our sole discretion. If a repair is not possible or reasonable we will offer you an exchange or a credit note (valued at the same retail price paid for the faulty product). Any exchange or credit note is valid for 2 months.
We will not repair, exchange or issue you a credit note if the product has signs of use, is damaged or has missing parts for reasons that are not due to our error, or any item where you did not advise us of the fault within 2 days of receipt of your order.
If you would like to discuss any issues relating to faulty products please email us firstname.lastname@example.org